Warranty & Guarantee
Information regarding warranty claims, defective products, returns and customer support at Technology Germany.
Technology Germany Customer Service
If your product is defective, damaged during transport or not functioning correctly, our customer service team will assist you quickly and professionally with your warranty request.
What is a warranty number?
You will receive a warranty number after your claim has been registered. Please include this number in all communication with our support team.
How do I report a warranty claim?
Please contact customer service with your order number, product details and a short description of the defect.
What information should I provide?
Please explain the issue clearly and include photos or videos if possible to help speed up processing.
Warranty and guarantee – what is the difference?
Warranty rights are governed by law. A manufacturer guarantee is an additional voluntary service.
My package arrived damaged
Please take photos of the packaging, shipping label and product and contact us immediately after delivery.
How long does processing take?
Most requests are processed within 14 business days, although some manufacturer inspections may require additional time.
Need Assistance?
Our Technology Germany support team is available to assist private and business customers.